Cancellation and Refund Policy

At Punar Ayurveda, we strive to ensure that our customers are completely satisfied with their purchases. If you need to cancel an order or request a refund, please review our policies below.

1. Order Cancellation

• Before Shipping: You may cancel your order at any time before it is shipped. To cancel your order, please contact our customer service team at punarayurveda@gmail.com or +917888375171 as soon as possible. If your order has not been processed, we will cancel it and issue a full refund.
• After Shipping: If your order has already been shipped, it cannot be canceled. However, you may return the item in accordance with our Return Policy below.

2. Return Policy

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
• Return Window: You have [Insert Number of Days] days from the date of delivery to initiate a return.
• Process: To start a return, contact us at [Insert Email Address] with your order number and reason for return. If your return is accepted, we will provide instructions on how to send your package back to us.

3. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)

4. Refunds

• Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at punarayurveda@gmail.com and send your item to: 2611B First Floor, Old Grain Market, Near Football Chowk, Rajpura, Punjab, India.

6. Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchange Shipping: If you are approved for an exchange due to a defective or damaged item, we will cover the shipping costs for the new item.

7. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

• Email: punarayurveda@gmail.com
• Phone: +917888375171
• Address: 2611B First Floor, Old Grain Market, Near Football Chowk, Rajpura, Punjab, India

Thank you for shopping with Punar Ayurveda. We appreciate your business and are dedicated to providing you with the best possible service.